Choosing between a virtual number and a physical number for business communications is a critical decision for modern Australian companies. This choice impacts not only operational efficiency but also customer engagement and cost-effectiveness.
Understanding Virtual Numbers
Virtual numbers are phone numbers that are not tied to a specific phone line or device. They are hosted online and can be accessed from anywhere, offering significant flexibility.
The Flexibility of Virtual Numbers
With a virtual number, such as those provided by BenkoPhone, businesses can make and receive calls, send txt messages, and share MMS/picture messages from any device, including computers, tablets, and smartphones. This flexibility is invaluable for companies that embrace BYOD policies or have staff working remotely.
The Case for Physical Numbers
Physical numbers are traditional phone numbers assigned to a landline or a mobile phone. They have a sense of permanency and locality that some customers may prefer.
Trust and Local Presence
A physical number can offer a sense of trust and local presence, which can be crucial for businesses that rely on local clientele. However, they lack the flexibility and advanced features that a virtual number can provide.
Cost and Maintenance
Maintaining physical numbers often means additional costs for hardware and infrastructure, unlike virtual numbers which can reduce overheads significantly.
Reducing Overheads with Virtual Numbers
By opting for a virtual number through a service like BenkoPhone, businesses can save on the costs associated with physical phone lines and hardware. They also gain advanced features like hosted PBX, which can replace costly traditional phone systems.
Integrating Advanced Features
Virtual numbers allow for the integration of advanced communication features that physical numbers cannot match, particularly in a hosted PBX environment.
The Advantages of Hosted PBX
Hosted PBX features provided by virtual number services like BenkoPhone give businesses access to advanced call routing, voicemail to email, and call analytics, which are not typically available with physical numbers.
For businesses looking to streamline their communication systems, reduce costs, and embrace the flexibility required for modern operations, BenkoPhone’s virtual mobile app represents a significant step forward. Discover the full potential of virtual numbers for your business by visiting BenkoPhone, and see how you can transform your business phone system today.