The landscape of business communication is rapidly evolving, especially in markets like Australia. While 8×8 is a leading name in the VoIP and messaging space originating from the U.S., it has its own set of limitations for users down under. Here's why those...

Business email compromise is an emerging type of attack where someone who has control of or access to your email is able to send a convincing yet fraudulent email on your behalf to your close contacts and ask them for money. A classic example is sending an invoice to...

One of the questions we frequently hear at BenkoPhone pertains to how businesses can forward calls from one phone to another. Often, this is crucial for operations outside regular hours or when the person in charge of the 'business mobile' is unavailable. While...

While tablets offer an array of conveniences, making calls without a SIM card has traditionally been a jumble of compromises. Between various apps like Skype, WhatsApp, and Viber, the options are many but also fragmented. Although these apps offer the basic...

Caller ID has transformed from a convenient feature to a focal point of stress and concern for both individuals and businesses. In today's interconnected society, where nearly 5.15 billion people use mobile phones, screening calls based on caller ID has become second...

Accessing SMS without access to your mobile is easy! From real estate agencies to doctor surgeries to car dealerships to tradies and builders, SMS management and tracking has always been a nightmare. We all know the logistical horror of trying to manage the “business...

When it comes to sending business text messages, the concept of hiding the sender's number may sound appealing. However, it's worth examining why this might not be the best approach for your business. The Downside of Hidden...

In the VoIP (Voice over Internet Protocol) service landscape, Google Voice is a significant player. This platform offers an all-in-one solution for calls, messages, and number forwarding. A seamless solution, you might think, but there's a catch for users in...

There are a few different plugins for Gmail that allow you to create a shared/collaborative inbox from your Gmail account, and before we created BenkoDesk we looked at them and tried them all out… and they all suffer from the same basic set of intractable problems....

Getting a virtual assistant to manage your email is more or less the holy grail of productivity, but doing it effectively and securely is devilishly difficult. The novice level way to do this is just to give someone else your email address and password. They have full...

2 factor or multi-factor authentication (2fa for short) is a critical tool in maintaining your online security. Almost all web based services nowadays offer it, especially “high value” targets that may be used to steal your cash or identity like online banking, email,...

Regular mobile numbers are attached to a SIM card, those little plastic things that go into a slot in your mobile phone. Even though an increasing number of modern phones support what’s called an “eSIM”, they don’t really work all that differently from normal SIM...