8×8 is a provider of VoIP and messaging products that originated in the US.
As such, its messaging solutions are very US centric and one of the features that hasn’t made it to Australia is the ability to do SMS and MMS messages from the 8×8 app.
8×8 users are able to send instant messages to other 8×8 users in their organisation, but if they want to use 8×8 just like a normal mobile phone, they’re out of luck.
BenkoPhone, however, does have the ability to send not only IM messages to other users in your organisation but SMS and MMS messages to any mobile number. It’s just like having a 2nd work phone, but in an app.