Insights

The global COVID-19 pandemic has had many impacts: from hundreds of thousands of deaths, to record unemployment around the globe, to the collapse of the travel industry, to...

There is a strong tendency by humans seeking to gain control over their lives to use time and dates as a planning mechanism. Everyone is preoccupied with “When”. When will I do...

I’ve never really been satisfied with the explanation of why so-called “keystone habits” have positive flow-on effects to other areas of our lives. Even Charles Duhigg, the...

Whether it’s Steve Jobs saying “It doesn’t make sense to hire smart people and tell them what to do” or Richard Branson telling us to “Surround [ourselves] with great people and...

“Never give up!” they say… but we know that’s not true. So when should you give up? In this post I’ll tell you the story of how 4 years of trial and error resulted in the...

Here is a list of all the shittiest email management advice I see repeated ALL the time, why the advice is shitty and my improved version. One caveat to all the following advice...

I can’t listen to any more interviews!! I have POST INTERVIEW STRESS DISORDER. Since Andrew Warner’s Mixergy.com has been so successful, many people have created their own...

Checklists are very important tools for controlling quality and reducing human error in highly manual processes. They are especially handy when managing lots of processes across...

This is the 4th article in a series on productising service businesses. If you haven’t already, check out Part One, Part Two and Part Three. The big payoff that comes as a result...

I’ve been posting some pretty strategic content about business policies and procedures, and recently received a message from VideoFruit’s Bryan Harris on Twitter wanting to see...

In the first 2 installments in this series (Separating Products from Capabilities and Systemising the Sales Process), we have looked at some strategies that will help you turn...