Affordable, effective and scalable team email
If you need a shared email address (like support@, info@) you are currently either paying WAY too much for helpdesk software, or you’re tripping over each other sharing login details to the same email account.
BenkoBesk is a unique and collaborative team email experience. Connect your shared email to Trello, a powerful task and team management platform. Collaborate, automate and delegate customer communications from any device, anywhere in the world.
How does it work?
BenkoDesk is a web application that connects Gmail to a powerful project management tool called Trello, so you can use Trello as your helpdesk software. You nominate a Gmail user in your organisation to be the "shared" account, and any email that sits in the Gmail primary tab for longer than 5 minutes will be automatically imported into a designated Trello list/board. The system has a pretty standard "out of the box" configuration but can be remapped to put emails into various boards/lists based on Gmail label. Once a card has been created, you can use text "commands" in the card comments to reply to the email. You can also create new emails from within Trello, send/receive/view attachments and automatically BCC in an address (like a CRM).
Will this work on my mobile or tablet device?
Yes, BenkoDesk runs in the background and so will work with any device and any mail client. Whichever mail client you use and whichever mobile device, you will be able to get push notifications and seamlessly move emails into Trello, where you can prioritise, collaborate and reply to them. Trello works well on any device.
I don't use Trello, can I still use BenkoDesk?
Even if you already use another system for project or job management, you can still use BenkoDesk. Many businesses use a project or task management tool in conjunction with helpdesk/shared email software such as ZenDesk, HelpScout or FreshDesk; this is no different. Since BenkoDesk is so cheap, allows unlimited users and can be used on the free Trello plan, you can easily use it in conjunction with any other system. Once you're using BenkoDesk you might find it makes sense to bring more elements of your workflow into Trello.
Can I use BenkoDesk with a free Trello and Gmail account?
Yep, you don't need paid Trello or Gmail accounts to run BenkoDesk however if you're a high volume email user you will find that the quotas in your free Gmail account are exceeded in which case BenkoDesk will stop working. In that case, you can simply switch to using a paid G-Suite account which is billed separately to the BenkoDesk license. Likewise, you can use BenkoDesk with a free Trello account and, because it doesn't run as a powerup it doesn't take up one of your free powerups per board. If you do lots of automation with Butler, you will find that you need to upgrade to a paid Trello plan in order to get more command quota. You also need to pay for Trello if you want to have more than 10 boards in a team.
What about privacy? Will I have to give you access to my email?